Policies and Shipping
Your hand made purchase
Our hand forged iron products need to be held to be appreciated. We try as best we can to represent our products with honesty about what you will receive. I will try here to answer a few questions and let you know what to expect from us.
We are an artisan maker. We do not mass produce. Our emphasis is on quality and original designs. We take a lot of pride in our product. If you have a problem we will work with you to take care of any issues. We routinely confirm details before shipment to avoid issues that require returns. If the mistake is ours we will make it right at our expense. Our products are handmade. They will show signs of the process and sizes will vary slightly.
The past year has been a tough time for us all. We apologize for delays and wait times and appreciate your support of Walter's work. Costs of every thing from materials to shipping have forced an increase in our prices. We have to keep the lights on even if Walter works over a fire! Our goal is to continue to provide an heirloom quality product that you are proud to own.
Process, Order and Delivery
We try to accurately estimate time on custom request but under current circumstances occasional delays will happen. Our supply lines are experiencing delays as well as all shipping services. We kindly ask that you have patience with the process and folks who bring things to your door. We are slow by process and by nature. Forging is time consuming and labor intensive.
Please check estimated delivery time on each item and you are welcome to confirm before you purchase
Custom orders require a deposit to be determined when specifics are finalized with the balance due when your ironwork is ready to ship. Exact shipping charges of custom orders are determined by size and weight of the finished product and packaging. This is normally only an issue on large items.
PLEASE add us to your contact list to ensure that notifications from the shop reach your inbox and not the junk mail. If you will provide me with a phone number you will receive courtesy notifications from me about updates and tracking. I do not use a third party service or share any information period. Please call if you do not hear from the store in a timely manner.
We are shipping UPS and Fed Ex at this time. All shipments are insured. We are not responsible for damage caused by the shipper. Shipments are thoughtfully packaged. We are in a rural community and your packages are handled by a limited number of hands before it goes into the shipping process. Local pick up is always available if you prefer. Contact us by email and we will arrange payment with out shipping costs and set up a time for your visit. Some items can be made while you watch. Send us a note and a contact number if possible and we will reserve a time.
We do ship to Canada on request. Contact us to get exact shipping charges for your purchase.
Sometimes things happen. We send the wrong item or you discover its not the one you needed. Please contact us with any issues if its our fault, we will send you a return mailing label and send a replacement at our expense.
Refunds for returned iron work will be issued once the piece has been received and found to be in original condition. Refunds will not include the original shipping charges. Please contact us concerning your issue and we will work to resolve them as best we can.
We do not refund customized orders. A store credit can be issued in some cases if a commission needs to be canceled depending on the status of the order. We work closely with our clients on customized orders to prevent this by confirming details and specifications as the order progresses.
Local Pick up and Shopping By Appointment
If you are close enough we would love to meet you! Walter Forge Ironwork can be seen and purchased here at the forge. We always welcome visitors and are glad to arrange a private shopping experience. We are helping to keep visitors safe by taking appointments for private shopping. Contact us if you would like to reserve a date and to receive more information.
Please write us with any questions or concerns. We hope to make you feel at home.
The Howells, Walter and Rhonda at Walter Forge.